IPS Systems Status

Cloudflare continues to mitigate intermittent connectivity degradation for a small subset of customers caused by significant degradation of capacity in the region.

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

LTI/SFTP integrations with Apex Learning and MajorClarity have been reset. Customers that have not already received updated credentials can contact customersupport@edmentum.com to get their integration reconnected.

We have identified an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. We have submitted a support ticket to Microsoft with the information needed to resolve the issue. We will provide additional updates as more information becomes available.

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.